99669 Module 1:Attend to different types of customers and resolve queries
Module 1
5 EnrolledOccupational Diploma - Advanced OCCertificate: YesEnglish (US)
- KM-01-KT01: Principles of interacting with different types of wholesale and reta
- KM-01-KT02: Creating a positive image in a sales environment
- KM-01-KT03: Communicating with wholesale and retail customers
- KM-01-KT04: The concept and importance of resolving customer
- KM-01-KT05: Handling customer complaints
Course Description
At the end of this unit, the learner will be able to attend to different types of customers and resolve queries, by successfully completing the following:
• Interact with different types of customers and present a positive image:
- Greet different types of customers telephonically
- Approach different types of customers face-to-face
- Present a professional and positive image
• Handle customer queries and complaints
- Handle customer queries
- Handle customer complaints
Pieter du Plessis
Pieter du Plessis has been involved with retail for nearly two decades and in training for over a decade. This retail experience is from Operations at store level, Projects in Africa and Human Resources. In this time his passion for retail was well developed. He has studied at CPUT in HR and has a Higher Diploma in Business Practise from UNISA.
Free
Highlights
- KM-01-KT01: Principles of interacting with different types of wholesale and retail customers (20%)
- KM-01-KT02: Creating a positive image in a sales environment (20%)
- KM-01-KT03: Communicating with wholesale and retail customers (25%)
- KM-01-KT04: The concept and importance of resolving customer queries (20%)
- KM-01-KT05: Handling customer complaints (15%)
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